Services and Policies
Prepayment by wire transfer is required for international orders. Net terms are available with credit approval for domestic orders by stocking dealers. Prepayment by check or credit card is accepted. At Sea Electronics, Inc. accepts Visa, MasterCard and American Express .
Minimum Order Requirement
There are no minimum orders.
UPS / FedEx Shipping
All orders to be shipped by UPS with no other instructions will be shipped UPS Ground Prepaid and add.
All orders to be shipped by FedEx with no other instructions will be shipped FedEx Ground Prepaid and add.
Order Changes or Cancellations
Orders for regularly stocked items may be canceled or changed at no charge if At Sea Electronics, Inc. is notified before the order is submitted for shipment.
Cancellations after an order has been shipped are subject to a 15% restocking fee. Requests for additions to an order can only be accommodated as a new, separate order if the original order has already been shipped. Contact your sales representative with questions or for more information, phone +1.813.961.3829.
Questions? Comments? Contact us today! Phone +1.813.961.3829
At Sea Electronics, Inc. has a 12 month limited warranty on antenna systems manufactured by our factory, Naval Electronics AB. All other items manufactured by others are covered by warranties extended by those manufacturers. At Sea Electronics, Inc. does not offer to handle or improve these other manufacturer warranties in any way whatsoever.
In the case where a system is sold to a contractor or shipyard installing one of our systems, the warranty starts from the date the system is accepted by the customer or the ship is delivered to the customer by the shipyard.
We will advise customers, via e-mail or fax, of all merchandise on backorder and its estimated ship date as soon as possible. Customers have the option of canceling an item that is back ordered, with the exception of special orders or custom products. If items are authorized to be shipped as "partial," we will invoice each shipment individually.
Suggestions for substitutions are made only through At Sea Electronics, Inc. If a substitution is recommended, Customer Support will advise the customer on how to reorder the product.
For returns due to damaged or missing components, please contact our Customer Support Office within 48 hours of receipt of the product to obtain a return authorization number (RMA) and instructions for returning goods.
Under no circumstances will credits, refunds, or replacements be permitted without advance authorization from At Sea Electronics, Inc. Unauthorized returns will be returned at sender's expense.
Returned products must be in their original condition and must arrive at the designated destination within 30 days of RMA issue. Purchaser may be subject to a 15% restocking fee on all goods that are returned.
Pricing, availability, and product specifications are subject to change without notice. Please verify pricing and availability at time of order.
Special order items may not be returnable to us and may have to be returned to the manufacturer of that item for warranty repair.
At Sea Electronics, Inc. will manage shipment of all orders via the most economical means available. The shipping method is selected by the customer during the order process. We currently support three shipping methods:
UPS Next Day, Second Day, 3-Day, and Ground.
FedEx , Next Day, Second Day and Ground.
Shipping and handling charges are based on a formula that takes into consideration:
Number of packages in an order
Weight of the packages
Type of material and shipment required
Orders received by our company are typically processed within 24 hours for in stock items.
Due to time zone differences, it is possible that an order may not be received until the next business day. The minimum shipment charge for an order is $10.00 USD. An additional $5.00 USD charge will be applied to all residential addresses.
It is important to note that all charges for shipping must be paid by the customer. Our company does not take any responsibility for import duties or any taxes that may apply for your country.
Customer arranged pickups are accepted only for items originating at our address in Tampa, FL. Any customer arranged pickup must be coordinated with our company's shipping department prior to pickup.
All international orders must be prepaid. All International shipping is prepaid to by wire transfers and checks. Our company does not accept Letters of Credit.
Any crating required for an international order will be charged for and added to the order if the customer requests that service.
All claims for shortages, defects, and non-conforming goods must be made within 5 days of receipt of merchandise. All returns for repair must show a return authorization number. Any merchandise without an authorization number will be refused. Customers will be responsible for freight charges. Any equipment returned to stock must be returned in the original packaging and in new condition. The customer is responsible for a 15% restocking charge. If an order is canceled after shipment has left our warehouse, the customer is responsible for all charges. All credits are only for merchandise value.
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